Privacy Policy
Last updated: 2026
Book My Doc ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our online GP consultation services, including video and telephone appointments, prescriptions, and related healthcare features.
Information we collect
When you register, book a GP consultation, or use our platform, we may collect your name, email address, phone number, date of birth, address, appointment details, symptoms, medical history responses, prescription preferences, and payment status. We may also collect technical data such as device information and usage logs to keep the service secure.
How we use your information
We use your information to arrange GP consultations, share appointment details with your assigned practitioner, process prescriptions and referrals, communicate with you about your care, and improve our services. We do not sell your personal health information.
Medical and sensitive data
Health-related information you provide during booking or consultations is handled confidentially and only used to support your GP care, including sick notes, fit-to-work certificates, and pharmacy coordination where applicable.
Data sharing
We may share information with registered GPs, pharmacies you select, and service providers who help us operate the platform (such as hosting and secure messaging), subject to appropriate safeguards. We may disclose information where required by law.
Data retention and security
We retain personal and appointment data only as long as needed to provide our services and meet legal obligations. We apply technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
Your rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data, or to object to certain processing. To exercise these rights, contact us using the details on our Contact page.
Contact us
If you have questions about this privacy policy or how we handle your data, please contact us at support@email.com.
This policy is provided for general information. A full legal privacy policy should be reviewed and approved by your legal adviser before publication.